Popular courses

Course Reviews

  • great
    Westminster Adult Education Service
    kevin, July 2007
    Overall rating *****
    Course content *****
    The class was smalla and very friendly. It had a mix of one on one tuition and class lectures. It was very infromative and i am glad i took it
    Student facilities *****
    Very easy to enroll. EVeryone goes out their way to gel you. There isn't any thing i would that they dont already have
    Social life *****
    A bit of an age gap but that isn't a problem. Almost all students are international, so a good mix of culture
  • Customer Service
    Tahir, November 2007
    Overall rating *****
    Course content *****
    the course is very well structured and really helps you deal with customers in a real work based setting.
    Student facilities *****
    N/A This is a work based placement.
    Social life *****
    N/A This is a work based placement.
  • Customer services Certificate
    Customer Service Level 3 Technical Certificate (EDI)
    katherine, February 2008
    Overall rating *****
    Course content *****
    I received 1 to 1 tuition at my own pace.
    Student facilities *****
    Completed in my work place.
    Social life *****
    It was relaxed as it was in my own work place.
  • Increasing customer service skills
    Customer Service Level 3 Technical Certificate (EDI)
    Katherine, February 2008
    Overall rating *****
    Course content *****
    I received 1 to 1 attention and learned at my own pace.
    Student facilities *****
    Completed in my own workplace.
    Social life *****
    It was very relaxed as it was in my own workplace.
  • Customer Service
    Customer Service NVQ Level 2 (EDI)
    Samantha, March 2008
    Overall rating *****
    Course content *****
    This course opened my eyes to what I could do to make the customer's experience better in my business.
    Student facilities *****
    n/a
    Social life *****
    n/a
  • Great on job course
    Customer Service Level 2 Certificate (EDI)
    Dmt Business Services Ltd
    Anon, June 2008
    Overall rating *****
    Course content *****
    My employers offered me a choice of courses that I was albe to incorparate with my current job, Key skills was fun and it is so easy to gather eveidence for the units required
    Student facilities *****
    You are assessed in your workplace for your occupational assessment and then you have a choice of 4 places to be assessed for your key skills (if your course requires them)
    Social life **
    unfortunately cant really comment on this as it is an on job qualification
  • Welcome to Excellence
    Tourism South East
    Anon, June 2007
    Overall rating ****
    Course content ****
    Good introduction to customer care
    Student facilities ****
    Good workbook to follow and refer to
    Social life ****
    Good networking with other people
  • Customer Service
    City College Plymouth
    Gemma, October 2007
    Overall rating ****
    Course content *****
    Very good - really enjoyed it. The course was very well taught.
    Student facilities ****
    The college has very good IT resources.
    Social life ****
    The other students were all very nice. I am glad I went to this college it had a nice atmosphere.
  • Focus Training Plymouth
    Customer Service NVQ Level 3 (LCCI)
    Andrea, February 2008
    Overall rating ****
    Course content ****
    Makes you think about the customer service you give and how you can improve.
    Student facilities *
    N/a @ work
    Social life *
    N/a @ work
  • cusotmer service
    Customer Service NVQ Level 3 (EDI)
    Bournemouth And Poole College
    Anon, November 2009
    Overall rating ****
    Course content ****
    Great teachers I learnt an awful lot.
    Student facilities ****
    Well equipped IT rooms.
    Social life *****
    You are well supported and there are lots of extra activities to get involved in.
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Customer Service NVQ Level 3 (EDEXCEL) Reed Learning, City Of Westminster

About this course: This course is suitable for participants who work in a front-line customer service role who wants to develop and benchmark their skills and performance. Read more

Fees: Unavailable

Qualification: NVQ Level 1/2/3

Awarding body: Edexcel Ltd

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Customer Service NVQ Level 2 Elatt, Hackney

About this course: This course covers the following: mandatory units - prepare to deliver good customer service, provide customer service within the rules and optional units - meet the needs and expectations of your organisation and customers, record and store customer information safely and effectively, have an awareness of diversity and not discriminate against colleagues or customers, establish a good relationship with internal and external customers, communicate clearly and effectively face to face, over the telephone and using written communication. Read more

Fees: Train to Gain, free for eligible employers and employees

Qualification: NVQ Level 1/2/3

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Customer Service NVQ Level 3 Stanmore College, Stanmore

About this course: This course is suitable for employees whose role requires them to deliver continually improving service to customers on a regular basis. Read more

Fees: Unavailable

Qualification: NVQ Level 1/2/3

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Customer Service Train to Gain NVQ Level 1 Bromley College Of Further And Higher Education, Greater London

About this course: The customer service apprenticeship is available for learners aged from 16-65 who are employed in a customer service environment for a minimum or 16 hours a week. Read more

Fees: To be confirmed

Qualification: NVQ Level 1/2/3

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Customer Service NVQ Exchange Group Brixton (Learndirect Centre), Lambeth

About this course: If you’re serious about putting the customer first, this series of Customer Service NVQ courses will show you new ways to improve the service you provide – and let you work towards a nationally recognised qualification at the same time! NVQs are qualifications which demonstrate your ability to do your job. Read more

Fees: To be confirmed

Qualification: NVQ Level 1/2/3

Timetable: Study at own pace

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Customer Service NVQ Level 3 (Edexcel) Mapalim Limited, United Kingdom

About this course: This course is aimed for those who are responsible for delivering customer service but who may also be in charge of a department or team, with the responsibility of developing and monitoring customer service. Read more

Fees: Negotiable, dependent on funding available

Qualification: NVQ Level 1/2/3

Awarding body: Edexcel Ltd

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Customer Service NVQ Level 2 Lewisham College, Lewisham

Fees: To be confirmed

Qualification: NVQ Level 1/2/3

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Customer Service NVQ Level 2 Ealing Hammersmith And West London College, Hammersmith And Fulham

About this course: This course will help candidates develop the essential interpersonal skills that are needed when working within a high-level customer service environment. Read more

Fees: Unavailable

Qualification: NVQ Level 1/2/3

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Customer Service Train to Gain NVQ Level 3 (Edexcel) Mapalim Limited, United Kingdom

About this course: This course is aimed for those who are responsible for delivering customer service but who may also be in charge of a department or team, with the responsibility of developing and monitoring customer service. Read more

Fees: Negotiable, dependent on funding available

Qualification: NVQ Level 1/2/3

Awarding body: Edexcel Ltd

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Customer Service NVQ Level 3 Croydon Adult Learning And Training (Calat), Croydon

About this course: This course covers the following topics: customer service foundations, impression and image, delivery, handling problems, and development and improvement. Read more

Fees: Unavailable

Qualification: NVQ Level 1/2/3

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Customer Service NVQ Level 3 (OCR) Cirencester College, United Kingdom

Fees: £480

Qualification: NVQ Level 1/2/3

Awarding body: Oxford Cambridge & RSA Examinations

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Customer Service NVQ Level 2 Syttebs Training & Consulting Ltd, Barking

Fees: £450

Qualification: NVQ Level 1/2/3

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Customer Services NVQ Level 1 Bsix Brooke House Sixth Form College, Hackney

About this course: This course is for students who may be contemplating a career in, or a career move into, either hairdressing or in exercise studies. Read more

Fees: Unavailable

Qualification: NVQ Level 1/2/3

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Customer Service - Steps to Success Professional Customer Services NVQ Module Certificate Exchange Group Battersea (Learndirect Centre), Wandsworth

About this course: This course covers the latest thinking, on the skills you'll need to deal with a range of customers and a variety of everyday customer service situations. Read more

Fees: To be confirmed

Qualification: NVQ Level 1/2/3

Timetable: Study at own pace

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Customer Service NVQ Level 3 (OCR) Lambeth College, Lambeth

Fees: Unavailable

Qualification: NVQ Level 1/2/3

Awarding body: Oxford Cambridge & RSA Examinations

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Customer Service NVQ Level 2 Optional Units Intech Centre (Learndirect Centre), Islington

About this course: If you work in Customer Services, or if your job means that you come into contact with customers, an NVQ in Customer Service is a highly flexible, nationally recognised qualification that helps you to become more effective in your job and to demonstrate your skills and experience to current or future employers. Read more

Fees: Prices start from £19.99 but depending on your circumstances you may be eligible for funding, and if so may pay a fraction of the full cost, or nothing at all.

Qualification: NVQ Level 1/2/3

Timetable: Study at own pace

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Customer Service NVQ Level 2 (Edexcel) Make Change Consultancy Limited, Ilford

Fees: Funding available, conditions apply

Qualification: NVQ Level 1/2/3

Awarding body: Edexcel Ltd

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Customer Service NVQ Level 2 (OCR) Brent Adult And Community Education Service, Brent

Fees: £119.50; Exam/Other £75

Qualification: NVQ Level 1/2/3

Awarding body: Oxford Cambridge & RSA Examinations

Timetable: Friday 10:00 - 12:30

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Customer Service NVQ Level 2 Htc Business And Enterprise, United Kingdom

About this course: This course is designed for participants who are responsible for delivering customer service and who interact directly with the customer, for example sales or retail staff, staff working on service desks, call centre staff. Read more

Fees: To be confirmed

Qualification: NVQ Level 1/2/3

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Customer Service NVQ Level 3 Four Counties Training Limited, Ealing

About this course: This course covers the modules such as understanding customer service to improve service delivery; promote additional services or products to customers; go the extra mile in customer service; using customer service as a competitive tool; recognise diversity when delivering customer service. Read more

Fees: To be confirmed

Qualification: NVQ Level 1/2/3

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